Refund policy

At OmShaktiRatna, we are committed to delivering authentic spiritual products of the highest quality. Each product is carefully inspected and securely packaged before dispatch. Please read our return and refund policy carefully.

1. Replacement Policy (Damaged or Defective Products)

We offer replacement only in the following cases:

  • Product received is damaged during shipping

  • Product has a manufacturing defect

  • Wrong product received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

You must provide:

  • Order ID

  • Clear images of the product

  • Images of the packaging and shipping label

  • Optional video proof (recommended)

Once verified, we will arrange a replacement at no additional cost.

2. Non-Returnable Products

Due to the sacred and personal nature of spiritual products, the following conditions are not eligible for return or refund:

  • Change of mind after purchase

  • Minor variations in color, texture, size, or finish

  • Products that have been used, worn, or damaged after delivery

  • Products without original packaging or tags

  • Customized or personalized products

All sales are considered final unless the product is damaged or defective.

3. Refund Policy

Refunds will only be issued if:

  • Replacement is not available, or

  • The product is confirmed defective and cannot be replaced

Once the returned product is received and inspected, the refund will be initiated.

Refunds will be processed to:

  • Original payment method, or

  • Alternative method agreed upon with the customer

Refund processing time: 5–10 business days depending on your payment provider.

4. Return Process

If your return request is approved:

  • Our team will arrange a reverse pickup, or

  • You may be asked to ship the product to our provided address

The product must be:

  • Unused

  • In original packaging

  • With all accessories and tags intact

If no defect is found after inspection, return shipping costs may be charged to the customer.

5. Order Cancellation

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

Once the order has been dispatched, cancellation will not be possible.

To request cancellation, contact our support team immediately.