Privacy policy
OmShaktiRatna
OmShaktiRatna (hereinafter referred to as “the Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a secure, responsible, and transparent manner.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, purchase our products, or interact with our services. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Customer Support Information
When you contact us, we may collect your name, email address, phone number, and any other information you provide to assist you.
Order and Transaction Information
When you purchase products, we collect necessary information such as billing details, shipping address, contact details, and transaction information.
Website Interaction Information
We may collect information related to your interaction with our website, including browsing behavior, preferences, and feedback, to improve user experience.
2. Purpose of Collecting Information
We use the collected information for the following purposes:
• To process and fulfill your orders
• To provide customer support and resolve inquiries
• To improve our products, services, and website experience
• To communicate important updates, order confirmations, and notifications
• To comply with legal and regulatory requirements
We do not sell your personal information to third parties.
3. Sharing of Information
Your personal information may be shared only when necessary with:
Internal Team Members
Authorized personnel who require access to fulfill orders or provide support.
Trusted Service Providers
Third-party partners such as payment gateways, logistics providers, and technical service providers who assist in business operations.
Legal and Regulatory Authorities
When required by applicable laws or legal processes.
All third parties are obligated to maintain confidentiality and security of your information.
4. Data Collection and Retention
OmShaktiRatna is responsible for collecting and protecting your personal information.
We retain your information only for as long as necessary to:
• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
Once the data is no longer required, it is securely deleted or anonymized.
5. Consent and Withdrawal
By using our website or providing your information, you consent to the collection and use of your information as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us. However, withdrawing consent may limit your ability to use certain services, including order processing and customer support.
6. Consequences of Withdrawing Consent
If you choose not to provide or withdraw consent, we may be unable to:
• Process your orders
• Provide customer assistance
• Offer certain website features
7. Third-Party Services
Our website may use third-party services such as payment gateways and shipping providers. These services operate under their own privacy policies and are responsible for protecting your information in accordance with applicable laws.
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
• Secure data transmission using encryption
• Restricted access to authorized personnel only
• Regular monitoring and security updates
Despite our efforts, no system can guarantee absolute security, but we strive to use commercially acceptable means to protect your information.
9. User Responsibilities
Users agree not to use our website for unlawful activities or to share harmful, offensive, or illegal content.
Violation of these terms may result in restricted access to our services.
10. Updates to this Policy
OmShaktiRatna reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page and will become effective immediately upon posting.
We encourage users to review this policy periodically.